Please read these terms and conditions carefully before using our Platform and mobile application (“Platform”). By accessing or using the Platform, You agree to be bound by these terms and conditions. If You do not agree with any part of these terms and conditions, You must not use the Platform. Please note, these terms and conditions reflect the full service offered by The Perky People Company Limited trading as Thrivr.

Please note, some features referenced in these terms and conditions may not apply to the Platform You have access to.

1. Privacy Notice

We respect Your privacy and are committed to protecting Your personal information. Our Privacy Policy, which is incorporated into these terms and conditions by reference, outlines how we collect, use, disclose, and protect Your personal information. By using the Platform, You consent to the collection and use of Your personal information as outlined in our Privacy Policy .

2. Acceptance of Terms

By using this Platform, You acknowledge that You have read, understood, and agree to be bound by these terms and conditions, as well as any additional terms and conditions that may apply to specific sections or services of the Platform. We reserve the right to modify or amend these terms and conditions at any time without prior notice. Your continued use of the Platform after any such changes constitutes Your acceptance of the revised terms and conditions.

3. Terms and Conditions

The Platform is controlled, operated, and administered by The Perky People Company Limited trading as Thrivr, Company Number No 16110528, whose registered office is at First Floor Redcliff House, Hazell Drive, Newport, Wales, NP10 8FY, VAT Reg No 484 1386 71 (“Thrivr”, “We”, “Us” or “Our”) from its offices within the United Kingdom.

Thrivr makes no representation that materials within the Platform are appropriate or available for use at other locations outside of the United Kingdom and access to the Platform from territories where their contents are illegal is prohibited. If You access the Platform from locations outside of the UK, You are responsible for compliance with all local laws. These terms and conditions of use shall be governed by the laws of England and Wales.

Due to the nature of the Internet, we do not always promise full and error free operation of this Platform.

These terms and conditions (“Terms”) do not affect Your statutory rights.

To order goods through the Platform You must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by You to purchase the goods subject to these Terms.

Please note all activity and orders placed through the Platform are subject to fraud prevention and security checks.

4. User Accounts

a. To access features or services on the Platform, You will be required to create a user account. You agree to provide accurate, current, and complete information during the registration process and to keep Your account information updated. You are solely responsible for maintaining the confidentiality of Your account credentials, and You are fully responsible for all activities that occur under Your account. You must notify our customer service team by emailing help@thrivr.co.uk immediately of any unauthorised use of Your account.

b. Thrivr reserves the right to close Your account if You are deemed, at Our sole discretion, to be attempting to defraud, deceive or any misuse of the Services or in any other unacceptable manner. Your account will also be closed if You leave Your employer or association or affinity sponsoring the scheme, or You are in breach of these terms and conditions. Once the closure process is complete, You will no longer be able to access Your Account or the other benefits associated with the Services and any monetary balance in Your Account would be deemed to be forfeited.

c. We take Our responsibility for looking after the security of Your Account and Our Service very seriously. Occasionally We need to carry out a “Know Your Customer” or “KYC” check. This check forms part of Our standard fraud and anti-money laundering prevention processes. We will temporarily close Your Account and send You an email which requires You to send us proof of Your identity to help@thrivr.co.uk so that We can validate Your identity. Upon validating Your identity, We will re-open Your Account.

5. Formation of Contract

a. For the avoidance of doubt, when purchasing from Thrivr, we will consider a contract to have been made upon receipt of an order from You once we have established the availability of the goods and the price. If there is any discrepancy from the information shown on the Platform You will be informed.  If there is no discrepancy and payment has been taken the contract will be formed.  You will be informed by e-mail that payment has been taken.

b. We will request the order to be paid by debit card. Only personal UK registered debit cards may be used on the Scheme.

c. Some products and services You may have access to by using the Platform have conditions that apply in addition to these conditions: When purchasing from our Retailer partners additional conditions may be displayed within the appropriate Retailer’s web page and You should read those carefully before You agree to use the product/service in question. If there are any inconsistencies between these Terms and the Retailer’s product/service conditions, the Retailer’s product/service conditions will prevail in relation to the products and services provided by the Retailer. You may be required to register with the Retailer to enable You to access the Retailer’s Platform and to obtain the manufacturers warranties.

6. Description of Goods

a. Some of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications, and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer’s brochures or their Platforms. You should examine the specifications carefully to satisfy Yourself that You are purchasing what You require.

7. Accuracy of Product Information

a. All product specifications, images and other information published on our Platform have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public domain sources. Our intention is that all information on the Platform should be as accurate and up to date as possible. However, Thrivr cannot guarantee the reliability, or the accuracy of the information contained within its pages. Should an inaccuracy be discovered prior to contracting, if possible, You will be informed, and You may decide whether to cancel or confirm the order. We may monitor or record calls between You and Thrivr’s support team to confirm that Your instructions have been carried out correctly and to help improve the quality of service. If You decide to buy any of these products or services, You do so at Your own risk and as a result of Your own choice. We are not a party to any dealings You have with Third Parties – these are Your direct responsibility.

8. Payment and Price

a. The total price payable for the goods will be stipulated at the time You place Your order. We are entitled to adjust the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong, prior to contracting.

b. All prices on our Platform are inclusive, where applicable, of VAT but exclusive of delivery charges and or special delivery charges which will be payable as indicated at the time of placing Your order.

9. Ordering Items

a. If Your basket only contains discount items and You opt to pay for the items using a debit card, You will save a percentage of the value – as stated on the Platform – The amount You are due to save will display in the order and will be deducted from the transaction ONCE successful.

10. Limitation of Liability

a. The Platform, the Services and the subject matter contained on the Platform pages (“Content”) are provided on an “as is” basis. 

b. We cannot guarantee and make no representation or warranty that the Platform, the Services and the Content will meet Your requirements or will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that the Platform, including without limitation any downloads from it, or the server that makes it available, are free of viruses or bugs and will not cause interruptions to Your computer systems or that the Content will be accurate, complete or reliable. The use of the same is at Your own risk. If You become aware of any inaccuracies or errors in the Content, please notify Us by contacting help@thrivr.co.uk You should verify any Content obtained from this Platform before acting upon it. All other warranties, terms, and conditions, whether express or implied, statutory or otherwise relating to the Platform, the Services and the Content or sites accessed through this Platform are excluded to the extent permitted by law.

c. Notwithstanding any other provisions of these Terms, We do not exclude or limit Our liability for death or personal injury caused by Our negligence or for fraud or in respect of any other liability which cannot be excluded or restricted by law. Except in relation to liability for death, personal injury, fraud, or fraudulent misrepresentation Our total liability to You arising out of or in connection with these Terms and Your use of or inability to use the Platform, the Services or the Content (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed one thousand pounds (£1,000).

d. To the extent permitted by law, and subject to liability for death, personal injury, fraud or fraudulent misrepresentation We do not accept responsibility or liability (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of Your use of or inability to use the Platform, the Services or the Content for: (i) any loss of profit; or (ii) loss of data; or (iii) loss of goodwill; or (iv) loss of business opportunities ; or (v) loss of anticipated savings or benefits ; or (vi) business interruption ; (vii) or for any type of indirect, special or consequential loss, even if that loss or damage was reasonably foreseeable or We were aware of the possibility of that loss or damage arising.

e. We may provide links to other Platforms or resources operated by other organisations, including but not limited to the Services and Content (“Third Party Platform(s)”). Using a link means that You will leave Our Platform and link to another Third Party’s Platform. These links are provided solely as a convenience to You and not as an endorsement by Us of the content on such Third Party Platforms. We make no representations or warranties regarding the correctness, accuracy, performance or quality of any content, software or service found at any Third Party Platform. The products and services offered on such Platforms, if any, will be subject to the terms and conditions referred to on such Third Party Platforms. You acknowledge that We will not be party to any transaction, contract or any other arrangement with a Third Party Platform that You may enter into through or as a result of use of the Platform or the Services and that We shall have no liability to You in respect of any such transaction, whether arising in contract, tort, under statute or otherwise. You undertake that You will not involve Us in any dispute between Yourselves and such third party.

f. Except for deliberate, fraudulent or negligent acts or omissions including any act resulting in death, personal injury, fraud or fraudulent misrepresentation, Thrivr specifically excludes all and any losses, liabilities, claims, damages, expenses or costs over and above Your Account Balance value arising in connection with Your use of or inability to use the Platform. Any unauthorised access to or alterations of information provided on the Platform; Your use of any third party Platforms (including without limitation those that may be connected by hyperlink to this site); any arrangements entered into with any third party in connection with any information provided by or in connection with the Platform; the inaccuracy or incompleteness of any information supplied through the Platform.

DISCOUNTS

11. Instant Vouchers

a. Vouchers available through the Platform are delivered in digital or electronic format and known as “Instant Vouchers”. If You order an Instant Voucher, this will be delivered to You by email to the email address You have registered on the Platform. Instant Vouchers (except for discounted cinema tickets) will also be placed in Your Digital Wallet and Messages area on the Platform where they can be retrieved at any time. We will endeavour to send Your Orders soon after Your order is processed, and normally within 24 hours. We reserve the right, however, to cancel and/or delay the processing of any Order if we suspect or believe that there is suspicious or irregular activity taking place on Your Account.

b. Please note Instant Voucher orders are non-refundable.

12. Responsibility for Goods Ordered

a. We will only deliver goods to the address detailed on the order and goods will not be left, in some instances, without a signature. You will be responsible for goods that You order when we have delivered them, and they have been signed for (where required).

13. Typographical Errors

a. Thrivr will try to ensure that the information that it provides on the Platform is accurate and up-to date. In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, prior to contracting. The information provided on the Platform from Retailers are the views expressed direct from those Retailers and not the views of Thrivr and Thrivr does not necessarily endorse those views. You are responsible for evaluating all available information and for any decisions that You make as a result. To the extent permissible by law Thrivr excludes all liability for any illegality arising from or error, omission or inaccuracy in such material and Thrivr takes no responsibility for such material.

14. Commercial Use

a. Thrivr provides You with the information and Services on the Platform for Your own use. You are not entitled to use or distribute the information on the Platform site for any purpose other than for Your own personal use in transacting with Retailers. Use of any content of the Platform for any other purpose, including any commercial purpose whatsoever, is contrary to these Terms and expressly forbidden. You must not display the contents of the Platform in a frame surrounded by other media or adverts that Thrivr has not originated or approved.

15. Changes

a. Thrivr may modify the Services from time to time for any reason and without notice including the right to terminate all or part of the Services with or without notice without incurring any liability to You.

16. Payment Methods

a. We accept UK registered debit cards including Visa, MasterCard and Switch for products supplied by Thrivr. On the order You must provide us with Your exact billing address and telephone number – the address and phone number Your bank has on file for You. Incorrect information will cause a delay in processing Your order. Your order will only be processed once authorisation of Your debit card has been received.

17. Availability of Goods

a. All products and Services supplied by Thrivr are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge You for these and we will refund any money already paid for them within 30 working days. If an item is out of stock, You will contacted and asked if You would to like cancel the order or accept the estimated delivery date.

18. Delivery Charges

a. For Thrivr supplied products only all prices on our Platform are exclusive of delivery charges which will be added to the price of the products at our checkout if relevant. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may incur additional charges (email us for a quotation) and may also experience delivery delays. We will provide a quotation of delivery charges for these locations upon request.

19. Delivery Times

a. Whilst we make every endeavour to deliver Your goods in a timely manner however sometimes delay in delivery of goods is outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. 

20. TIME LIMITATION FOR NOTIFICATION OF CLAIMS – Thrivr Supplied Products Only

a. Non-Deliveries: We will not accept liability for any goods lost in transit.

b. Faulty Goods: If goods are delivered and are found to be faulty, please contact our support team at help@thrivr.co.uk. If goods which You return as faulty are found to be in full working order, these will be returned to You and an administration fee of 15% of the price of the goods along with the cost of carriage back to You will be charged to You.

21. Intellectual Property Rights

a. The names, images and logos identifying Thrivr, its subcontractors or Retailers and their products and Services are subject to commercial business rights called copyright, design rights, patents and trademarks owned by the respective parties. These rights mean that the party who owns them can insist that they are treated in certain ways to protect their ownership of those rights. Nothing contained in these Terms shall be construed as conferring by implication, estoppel, and usage or otherwise any license or right to use any trademark, patent, design right or copyright of Thrivr, its subcontractors, or Retailers. Unless otherwise specified the copyright in the contents of all the pages in this web site are owned or licensed to Thrivr

22. Information Security

a. Thrivr employ up to date electronic and physical security to try to ensure that Your data is kept secure in accordance with the current data protection legislation. Whilst we use commercially reasonable efforts to check for the most commonly found viruses, worm, and or trojan horses, or other newly created viruses we are not in a position to confirm that this Platform and any links to it will be free from such viruses and cannot accept any liability in this regard due to the fast-changing nature of such threats. We therefore recommend that You carry out Your own virus checks, particularly before opening any link or using the site.

b. We have no access to credit or other financial details that You give to third party Retailers when making purchases. You should satisfy Yourself of a Retailer’s security and authenticity before entering Your credit card or other financial details or passwords into any Platform, whether accessed via the Services. If You are ever unsure of a Platform’s authenticity or security provision, You should not continue with Your transaction.

23. Applicable Law and Entire Agreement

a. This Platform is controlled, operated and administered by Thrivr from its offices within the United Kingdom. Thrivr makes no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. Your use of the Services and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licenses and conditions of use. These Terms constitute the entire agreement between You and Thrivr relating to the subject matters herein.

24. Notices

a. Except as explicitly stated otherwise, any notices shall be given by post to Attn: CEO/Legal Department, The Perky People Company Limited, First Floor. Redcliff House, Hazell Drive, Newport, Wales, NP10 8FY or email help@thrivr.co.uk 

25. Our Rights

a. Without limiting other remedies, we may limit Your activity, issue a warning, temporarily suspend, indefinitely suspend or terminate Your redemption of Points through us and refuse to provide our services to You if: (a) You breach these terms and conditions or the documents they incorporate by reference; (b) we are unable to verify or authenticate any information You provide to us; or (c) we believe that Your actions may cause financial loss or legal liability for anyone including You, our customers, users or us.

b. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

26. Resolution of Disputes

a. In the event a dispute arises between You and Thrivr our goal is to provide You with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, we strongly encourage You to first contact us directly to seek a resolution.

27. Contact Details

a. You can contact us using the following contact details:

The Perky People Company Limited,

First Floor, Redcliff House,

Hazell Drive,

Newport,

Wales,

NP10 8FY

help@thrivr.co.uk

28. Additional Terms for Subscription Users 

These terms apply only to individuals who access the Thrivr Platform on a personal subscription basis and not via an employer, association or other group scheme. 

a. Cancellation Rights 

You may cancel your subscription at any time by contacting our support team at help@thrivr.co.uk. Please allow up to 48 hours for cancellations to take effect. 

b. Effect of Cancellation 

• Upon cancellation, your next scheduled payment will be cancelled, and no further charges will be made. 
• Access to the platform and all associated services will cease immediately at the end of your current billing period.

c. Payment failures:
If a scheduled payment fails or is declined, your access to the platform will be suspended immediately.

d. Vouchers 

• All spent and unspent vouchers associated with your account will be forfeited upon cancellation. 
• You will not be entitled to any refunds, credits, or compensation for any unspent vouchers remaining at the time of cancellation. 

e. Subscription Use 

• Access via subscription is for individual, personal use only. It may not be shared or used for any commercial purpose. 
• Thrivr reserves the right to amend subscription pricing, features, or availability at any time.  
• Thrivr Reserve the right to cancel an individuals subscription at any time. 

f. General 

All other terms set out in this agreement continue to apply. In the event of conflict, the terms in this section shall apply to subscription users. 

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Company Registered in the UK, Number 16110528.

VAT Number 484 1386 71. Registered address as above.

© The Perky People Co, First Floor, Redcliff House, Hazell Drive, Newport, Wales, Oxford NP10 8FY. Registered number: 16110528. Registered in England & Wales.

V1.6 – July 2025